Expert Services Terms
The terms that apply to the TestDriver Experts Program — Guided Setup and Fully Managed coverage bought through /deploy.
These Expert Services Terms cover the TestDriver Experts Program — the setup and test-maintenance work sold alongside a TestDriver subscription at testdriver.ai/deploy.
They are in addition to the TestDriver Platform Terms, which govern your use of the TestDriver platform itself. Where the two disagree about expert services specifically, these terms apply.
1. Who provides the services
Services are provided by the TestDriver Experts Program.
TestDriver Experts are certified third-party software development partners. Every TestDriver Expert is screened for technical ability, speed, and English communication, and must be able to create a complex signup and interaction test in under three hours.
TestDriver Experts have a direct line to the TestDriver team.
2. Guided Setup
Guided Setup is included with every plan sold through /deploy. A TestDriver Expert walks your team through installing TestDriver, wiring it into CI, and getting your first test running, and answers questions in a shared channel with your team and the TestDriver team.
Onboarding time varies, but most teams have their first test running within a week.
3. Fully Managed
Fully Managed is an add-on. On top of Guided Setup, a TestDriver Expert creates new tests, updates tests as your app changes, investigates failures, files bug reports, fixes tests, and manages your deployment.
You manage your TestDriver Expert directly, in the chat app you chose during setup.
4. Hours, scope and billing
Fully Managed packages start at 10 hours per week, or roughly three to four tests per week.
Hours do not roll over. Billing is flat each month, whether or not the hours in a given week are used.
Any additional hours beyond the package are arranged directly between you and your TestDriver Expert, and are not billed by TestDriver.
Scope is confirmed with you before work starts. Where the setup you describe is larger than the plan usually covers, we will agree what is in scope with you in your shared channel.
5. Subscription and cancellation
Expert services are billed monthly as part of your TestDriver subscription, and renew each month until cancelled. Cancellation, refunds, and payment terms are governed by the TestDriver Platform Terms.
6. Questions
Email [email protected] with any question about these terms or about work in progress with a TestDriver Expert.